Terms of Service

1. The service

Socliz is a web application that helps you manage your own Instagram professional account: viewing and replying to comments and direct messages, hiding spam using rules you set, scheduling and publishing posts, viewing your account insights, and getting caption suggestions for your drafts. Socliz works through the official Instagram API provided by Meta and requires you to connect an Instagram professional (Business or Creator) account.

Socliz is an independent product. We are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

2. Your account

• You must be at least 18 years old and provide accurate information when signing up.
• You are responsible for keeping your login credentials confidential and for activity on your account.
• You may only connect Instagram accounts that you own or are authorized to manage.

3. Plans, billing and cancellation

• Prices are in Indian Rupees and inclusive of applicable GST. Payments are processed by Razorpay; we do not store your payment instrument details.
• Subscriptions renew monthly until cancelled. You can cancel anytime from Billing; your plan remains active until the end of the paid period.
• If a renewal payment fails, we may downgrade or suspend paid features after a grace period.
• Fees already paid are non-refundable except where required by law or where we fail to provide the service for an extended period.
• We may change plan prices or features with at least 30 days' notice before your next renewal.

4. Acceptable use

You agree not to use Socliz to:

• violate Instagram's Terms of Use, Community Guidelines, or the Meta Platform Terms;
• send spam, harassment, or deceptive content through comments, DMs or scheduled posts;
• connect accounts you do not own or lack authority to manage;
• attempt to scrape, harvest or collect data about other Instagram users;
• probe, disrupt or reverse-engineer the service, or resell access to it.

5. Content and suggestions

You retain all rights to the content you create and publish through Socliz. You grant us a limited license to store and transmit that content solely to operate the service (for example, holding a scheduled post until its publish time).

Caption suggestions are drafts generated for your review. You are responsible for reviewing and approving anything before it is published from your account. We do not guarantee that suggestions are accurate, original, or suitable for your audience.

6. Instagram connection

• Socliz's features depend on the Instagram API, which is operated by Meta. Features may change or become unavailable if Meta changes its API, policies or your account's permissions. We will make reasonable efforts to adapt, but we are not liable for changes made by Meta.
• You can disconnect your Instagram account at any time from Socliz Settings or from Instagram's own settings; related data is deleted as described in our Privacy Policy.

7. Availability and support

We aim to keep Socliz available and reliable, but the service is provided "as is" and "as available", without warranties of uninterrupted operation. Planned maintenance will be notified where practical. Support is provided by email for all plans, with priority support on the Growth plan.

8. Suspension and termination

• You may stop using Socliz and delete your account at any time.
• We may suspend or terminate accounts that violate these terms, abuse the service, or create risk for other users or for our compliance with Meta's policies. Where reasonable, we will warn you first.
• Upon termination, your data is deleted as described in our Privacy Policy and Data Deletion Instructions.

9. Limitation of liability

To the maximum extent permitted by law, Socliz's total liability arising out of or relating to the service is limited to the amount you paid us in the 3 months before the claim arose. We are not liable for indirect or consequential losses, loss of profits, or loss of data caused by events outside our reasonable control, including actions taken by Meta on your Instagram account.

10. Changes to these terms

We may update these terms from time to time. For material changes we will notify you by email or in-app notice at least 15 days before they take effect. Continuing to use Socliz after that date means you accept the updated terms.

11. Governing law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of New Delhi, India.

12. Contact

Questions about these terms: support@socliz.com.