1. Who we are
Socliz ("Socliz", "we", "us") is an Instagram engagement and publishing tool that helps creators and small businesses manage comments, direct messages, scheduled posts and account insights for their own Instagram professional accounts. Socliz is operated from India. You can contact us at support@socliz.com.
2. Data we collect
a. Account information you give us
- Your name, email address and password (stored as a salted hash — we cannot see your password).
- Billing details processed by our payment provider, Razorpay. We do not store your card, UPI or bank details on our servers.
b. Instagram data you authorize
When you connect your Instagram professional account using Meta's official Business Login for Instagram, you grant Socliz permission to access certain data through the Instagram API. We only access data belonging to your own account, and only what is required for the features you use:
| Data | Used for |
|---|---|
| Basic profile (username, account ID, profile picture) | Showing which account is connected to your dashboard. |
| Comments on your posts and reels | The unified comment manager and your spam-moderation rules. |
| Your direct message conversations | The DM inbox, so you can read and reply from Socliz. |
| Your media and drafts you create in Socliz | Scheduling and publishing posts to your account at the time you choose. |
| Your account insights (reach, views, profile visits, follower count) | The Insights dashboard for your own account. |
c. Technical data
- Standard server logs (IP address, browser type, pages visited) used for security and debugging.
- Essential cookies required for login sessions. We do not use advertising or cross-site tracking cookies.
3. How we use your data
- To provide the features you use: showing your comments and DMs, publishing your scheduled posts, applying your moderation rules and displaying your insights.
- To operate your subscription: billing, plan limits, receipts and support.
- To keep the service secure: fraud prevention, abuse detection and debugging.
- To communicate with you about your account (service emails, not marketing spam).
We use Instagram data solely to provide Socliz's features to you, as permitted by the Meta Platform Terms and Developer Policies. We never use it for advertising, resale or any purpose unrelated to the service you signed up for.
4. Caption assistant
If you use the caption assistant while drafting a post, the draft text you type is sent to our language-processing service provider to generate caption and hashtag suggestions. This happens only when you actively use the feature. Suggestions are shown to you for review — nothing is ever published without your action. Your drafts are not used by us or our providers to train models.
5. Who we share data with
We never sell your data. We share it only with service providers who help us run Socliz, under contracts that limit their use of it:
- Hosting provider — our servers and database, where your data is stored encrypted.
- Razorpay — payment processing for subscriptions. Their handling of your payment data is governed by Razorpay's privacy policy.
- Language-processing provider — only the draft text you submit to the caption assistant, as described in Section 4.
We may also disclose data if required by law or to protect the rights and safety of our users.
6. How we protect your data
- Instagram access tokens are encrypted at rest using AES-256-GCM.
- All traffic between your browser, our servers and Instagram uses HTTPS/TLS.
- Passwords are stored as salted hashes and access to production systems is restricted.
7. How long we keep data
Socliz is built on a short-retention design. We fetch your Instagram data when you open your dashboard instead of stockpiling it:
- Instagram content data (comment text, message content, media details) is held in a temporary cache for a maximum of 24 hours and then deleted automatically. It is never kept in long-term storage.
- Daily performance numbers for your own account (such as follower count, reach and views per day) are stored so your Insights trends work over time. These are numbers only — no content and no data about other people.
- Your own content — drafts, scheduled posts, captions and moderation rules you create in Socliz — is kept while your account is active, because you created it and need it.
- Access tokens are kept encrypted while your Instagram account is connected, and revoked and deleted immediately when you disconnect.
- If you delete your Socliz account, all remaining personal data is deleted within 30 days, except minimal billing records we must keep under Indian tax law.
8. Your rights and choices
- Access & correction — view and update your details in Settings, or email us.
- Disconnect Instagram — anytime, from Socliz Settings or from Instagram's own Settings → Website permissions / Apps and websites.
- Delete everything — follow our Data Deletion Instructions, or email support@socliz.com with the subject "Delete my data".
If you remove Socliz from your Instagram settings, Meta also sends us an automated deletion request, which we honor as described on our Data Deletion Instructions page.
9. Children
Socliz is not intended for anyone under 18, and we do not knowingly collect data from minors. Instagram professional accounts also require compliance with Instagram's own age policies.
10. Changes to this policy
If we change this policy in a meaningful way, we'll update the date at the top and notify you by email or an in-app notice before the change takes effect.
11. Contact
Questions, concerns or requests: support@socliz.com. We reply to privacy requests within 7 working days.